SHINENEON CUSTOMER CARE
Shipping Policy
Clear information about how your order is processed, shipped, and tracked—and what may affect delivery along the way.
POLICY AT A GLANCE
From payment to delivery
Production and order processing begin after your payment has been successfully completed.
HOW YOUR ORDER MOVES
A clear path from order to arrival
- Payment complete Processing begins
- Order prepared Details are reviewed
- Quality checked Product and package reviewed
- Carrier pickup Tracking is issued
- Delivery Package reaches your address
ORDER PREPARATION
Order Processing Time
Production and order processing begin after payment has been successfully completed.
Orders are generally shipped within 2–3 business days after successful payment. Actual processing time may vary depending on the product type and order requirements.
Orders placed on weekends or public holidays may require additional processing time. Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.
ESTIMATED TIMELINE
How Delivery Time Is Calculated
After receiving your order, we will:
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1
Review the order details.
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2
Prepare the production renderings and specifications.
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3
Verify the shipping address.
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4
Confirm the available shipping service for the product and destination.
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5
Complete production and quality checks before handing the package to the carrier.
All timeframes shown on this page are estimates in business days. Actual delivery time may vary depending on the product, shipping destination, and carrier conditions.
BEFORE WE SHIP
Shipping Address Requirements
Please provide a complete and accurate physical street address, including the street number, city, state or province, postal code, and country.
An incomplete or incorrect address may delay shipment. If additional address information is required, our customer service team will contact you before the package is handed to the carrier.
SHIPPING OPTIONS
Shipping Methods & Estimated Transit Times
We offer free shipping on all orders. Depending on the destination and package requirements, orders may be shipped through EMS, UPS, DHL, or FedEx.
| Destination | Estimated shipping time |
|---|---|
| USA | 2–3 business days |
| Canada | 2–5 business days |
| Europe | 1–6 business days |
| Asia | 1–4 business days |
| Australia | 2–6 business days |
Shipping time begins after the package has been handed to the carrier.
Delivery times may vary depending on the product, destination, carrier service area, and available flight schedules. Destinations outside the regions or primary service areas listed above may require additional transit time.
For faster shipping options, please contact us at info@shineneon.com before placing your order.
FOLLOW YOUR PACKAGE
Tracking Your Order
Once your order has been shipped, we will send you an email containing the tracking number and tracking website.
You can also track your package at 17TRACK, or contact info@shineneon.com for the latest available logistics information.
Tracking information may not appear immediately after shipment. The first update depends on when the carrier receives and scans the package into its tracking network.
UNCONTROLLABLE EVENTS
Customs & Events Outside Our Control
Customs clearance delays or inspections may extend the estimated delivery time. Customs processing is managed by the relevant local authorities and is outside ShineNeon’s direct control.
Delivery may also be affected by circumstances including:
- Severe weather
- Flight schedule changes or cancellations
- Public holidays
- Carrier network disruptions
- Customs clearance delays or inspections
- Local delivery restrictions
These circumstances may extend the estimated processing or delivery time. We will assist with tracking and carrier inquiries whenever possible, but we cannot directly control the schedules of carriers, customs authorities, or local delivery networks.
WHEN YOU NEED HELP
Delayed Shipments
If your package is delayed, please contact us at info@shineneon.com. We will review the latest tracking information and contact the carrier when additional investigation is required.
We appreciate your patience while the carrier or local delivery team completes its review.
QUICK ANSWERS
Frequently Asked Questions
How soon can I get my order?
You can check the date your order was placed and refer to the processing and destination-specific shipping estimates shown above.
Generally, your order will be delivered within 6 business days, depending on your shipping address and the product you choose.
If your order has not arrived within the estimated timeframe, please contact info@shineneon.com for an update.
How can I track my order?
You will receive an email containing a tracking number after your order has been shipped.
Use our order tracking page or enter the number at 17TRACK.
Why has my tracking information not updated?
Tracking updates depend on the carrier’s scanning and network systems. Information may not appear immediately after shipment or while the package is moving between carrier facilities.
If the tracking status remains unchanged or you need assistance, contact info@shineneon.com.
Can you ship to a P.O. Box?
No. Due to carrier restrictions, a complete physical street address with a valid street number is required.
If a P.O. Box is provided, shipment will remain on hold until a valid delivery address is confirmed.
What happens if customs, weather, or carrier conditions delay my package?
Customs inspections, severe weather, flight changes, public holidays, and carrier network disruptions may extend the estimated delivery time.
These circumstances are outside ShineNeon’s direct control. Contact us if you need help checking the latest available shipping status.