CUSTOMER CARE
How can we help?
Tell us what you need and the right ShineNeon specialist will take it from here—from a new custom design to support for an existing order.
- Clear response times
- Real support team
- Secure request form
Real people, ready to help.Personal support within 24 hours.
What do you need help with?
Choose a topic to reach the right team faster.
Send us a message
Share a few details and we’ll connect you with the right specialist.
Before you contact us
How quickly will I receive a reply?
Our customer care team reviews every enquiry carefully. You can expect a response within 24 hours.
What should I include for a custom design?
Please share your artwork or design concept, preferred dimensions, colors, reference images and any special requirements. If the sign will be used outdoors, let us know so we can recommend the appropriate materials and construction. Every sign can be customized to suit your project.
Where can I find my order number?
After your order is placed, we will send an order confirmation email containing your order number and complete order details. Please review and confirm that your delivery address and order information are correct. If anything needs to be updated or clarified, contact our customer care team at info@shineneon.com.
How do I start a warranty claim?
Contact us at info@shineneon.com and include your order number, a brief description of the issue and clear photos showing the affected area. Our customer care team will review the information and respond within 24 hours.