Shipping policy

  1. Order Processing Time

Production and order processing begin after payment has been successfully completed.

Orders are generally shipped within 2–3 business days after successful payment. Actual processing time may vary depending on the product type and order requirements.

Orders placed on weekends or public holidays may require additional processing time. Our warehouse operates Monday through Friday during standard business hours, excluding public holidays.

  1. How Delivery Time Is Calculated

Estimated delivery time = Order processing time + Shipping time

After receiving your order, we will:

  1. Review the order details.

  2. Prepare the production renderings and specifications.

  3. Verify the shipping address.

  4. Confirm the available shipping service for the product and destination.

  5. Complete production and quality checks before handing the package to the carrier.

All timeframes shown in this policy are estimates in business days. Actual delivery time may vary depending on the product, shipping destination, and carrier conditions.

  1. Shipping Address Requirements

Please provide a complete and accurate physical street address, including the street number, city, state or province, postal code, and country.

An incomplete or incorrect address may delay shipment. If additional address information is required, our customer service team will contact you before the package is handed to the carrier.

P.O. Box addresses cannot be accepted.

Due to carrier restrictions, a complete physical street address with a valid street number is required. If a P.O. Box is entered, shipment will remain on hold until a valid delivery address has been confirmed.

  1. Shipping Methods and Estimated Transit Times

We offer free shipping on all orders. Depending on the destination and package requirements, orders may be shipped through EMS, UPS, DHL, or FedEx.

Estimated shipping times:

USA: 2–3 business days
Canada: 2–5 business days
Europe: 1–6 business days
Asia: 1–4 business days
Australia: 2–6 business days

Shipping time begins after the package has been handed to the carrier.

Delivery times may vary depending on the product, destination, carrier service area, and available flight schedules. Destinations outside the regions or primary service areas listed above may require additional transit time.

For faster shipping options, please contact us at info@shineneon.com before placing your order.

  1. Tracking Your Order

Once your order has been shipped, we will send you an email from info@shineneon.com containing the tracking number and tracking website.

You can track your order at:

https://shineneon.com/apps/parcelpanel

You can also track your package through 17TRACK:

https://www.17track.net/en

Tracking information may not appear immediately after shipment. The first update depends on when the carrier receives and scans the package into its tracking network.

  1. Customs and Events Outside Our Control

Customs clearance delays or inspections may extend the estimated delivery time. Customs processing is managed by the relevant local authorities and is outside ShineNeon’s direct control.

Delivery may also be affected by circumstances including:

• Severe weather
• Flight schedule changes or cancellations
• Public holidays
• Carrier network disruptions
• Customs clearance delays or inspections
• Local delivery restrictions

These circumstances may extend the estimated processing or delivery time. We will assist with tracking and carrier inquiries whenever possible, but we cannot directly control the schedules of carriers, customs authorities, or local delivery networks.

  1. Delayed Shipments

If your package is delayed, please contact us at info@shineneon.com.

We will review the latest tracking information and contact the carrier when additional investigation is required.

We appreciate your patience while the carrier or local delivery team completes its review.

  1. Frequently Asked Questions

How soon can I get my order?

You can check the date your order was placed and refer to the processing and destination-specific shipping estimates shown above.

Generally, your order will be delivered within 6 business days, depending on your shipping address and the product you choose.

If your order has not arrived within the estimated timeframe, please contact info@shineneon.com for an update.

How can I track my order?

You will receive an email containing a tracking number after your order has been shipped.

Use our order tracking page at https://shineneon.com/apps/parcelpanel or enter the tracking number at https://www.17track.net/en.

Why has my tracking information not updated?

Tracking updates depend on the carrier’s scanning and network systems. Information may not appear immediately after shipment or while the package is moving between carrier facilities.

If the tracking status remains unchanged or you need assistance, contact info@shineneon.com.

Can you ship to a P.O. Box?

No. Due to carrier restrictions, a complete physical street address with a valid street number is required.

If a P.O. Box is provided, shipment will remain on hold until a valid delivery address is confirmed.

What happens if customs, weather, or carrier conditions delay my package?

Customs inspections, severe weather, flight changes, public holidays, and carrier network disruptions may extend the estimated delivery time.

These circumstances are outside ShineNeon’s direct control. Contact us if you need help checking the latest available shipping status.

  1. Contact Information

Email: info@shineneon.com
Phone: +1 831-293-7788
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. EST