Can you make a sign from my logo or artwork?+
Yes. Upload your logo, artwork or sketch and our design team will turn it into a custom neon proof for your review.
How long does it take to receive my sign?+
Standard production takes 5–6 business days. Delivery timing then depends on your destination and selected shipping service.
Can I get a free mockup before ordering?+
Yes. We provide a free design proof and quote within 24 hours, with no obligation to order.
What if I need it urgently?+
Rush production in 2–3 business days is available on request, depending on the design and project schedule.
What shipping carriers do you use?+
We use FedEx or DHL for reliable international delivery and shipment tracking.
What if the sign arrives damaged?+
Your sign includes damage protection. Contact our team with photos of the package and sign, and we’ll help make it right.
What comes with the sign?+
Your package includes the LED neon sign, power adapter, mounting kit, remote dimmer, installation guide and warranty support.
Can I request revisions before production?+
Yes. You can request unlimited revisions to the design proof before approving it for production.